Privacy Policy

1. Information Collected

When you visit our website or benefit from our services, the following information may be collected:

• Name, surname, telephone number, and e-mail address.

• Reservation request, check-in and check-out date, room preference, and number of persons.

• Information regarding payment, invoice, and collection processes.

• Message contents you share through contact forms.

• IP address, device information, browser information, and website usage records.

• Technical and usage information obtained through cookies.

• Camera recordings taken in common areas for the purpose of facility security.

2. Purposes of Use of Information

The collected information may be used for the following purposes:

• Receiving, verifying, and finalizing reservation requests.

• Providing accommodation services and carrying out operational processes.

• Responding to guest requests, questions, and complaints.

• Fulfilling payment, invoice, accounting, and legal obligations.

• Ensuring the security of the website and resolving technical issues.

• Improving service quality and enhancing user experience.

• Sending campaign, announcement, and information communications if explicit consent is available.

3. Sharing of Information

Your personal information may be shared to the extent necessary for the provision of the service and fulfillment of legal obligations.

Within this scope, your information may be shared with authorized public institutions, payment institutions, banks, reservation infrastructure providers, technical service providers, consultants, business partners, online reservation platforms, and, where necessary, brand/franchise systems.

Your personal data is not sold, rented, or shared with third parties unlawfully or without authorization.

4. Information Security

Reasonable technical and administrative measures are taken for the security of your personal data.

Security measures are implemented to reduce the risks of unauthorized access, loss, misuse, alteration, or disclosure.

However, it should be remembered that no system can guarantee one hundred percent security in data transfers made over the internet. Therefore, it is also important for users to exercise the necessary care and diligence when sharing their personal information.

5. Third-Party Links

Our website may contain links to third-party websites, reservation platforms, map services, or social media areas.

Ramada Residences by Wyndham Istanbul Haramidere is not responsible for the privacy practices of third-party websites accessed through these links.

It is recommended that you review the privacy policies of the relevant third parties before using these websites.

6. Use of Cookies

Cookies are used on our website.

For detailed information about the purposes for which cookies are used and how you can manage your preferences, you may review our Cookie Policy.

7. Commercial Electronic Communications

Commercial electronic communications containing campaigns, announcements, promotions, or information are sent only in accordance with the legislation and if the necessary approvals have been obtained.

If you do not wish to receive commercial communications, you may change your preference by using the unsubscribe methods included in the communications or by contacting us.

8. Changes to the Privacy Policy

This Privacy Policy may be changed in line with changes in our service processes, technical requirements, or legislative updates.

The current text becomes valid as of the date it is published on our website.

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