Distance Sales Agreement

1. Parties

This Distance Sales Agreement has been concluded electronically between the provider whose information is stated below and the consumer who purchases accommodation services through the website, telephone, e-mail, online reservation system, or other remote communication tools.

Provider

2. Definitions

Provider: Refers to the business that provides accommodation services on behalf of Ramada Residences by Wyndham Istanbul Haramidere.

Buyer / Guest: Refers to the real person who purchases the accommodation service or for whom a reservation is made.

Service: Refers to room accommodation offered by the Provider and additional services separately specified during the reservation.

Website: Refers to the website belonging to the Provider.

Reservation: Refers to the accommodation record created according to the date, room type, number of persons, and payment conditions selected by the Buyer.

3. Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties regarding the accommodation service purchased by the Buyer through the Provider’s website, telephone, e-mail, online reservation system, or other remote communication tools.

The Agreement has been prepared within the framework of the Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and the provisions of the relevant legislation.

4. Basic Characteristics of the Service

The basic characteristics of the purchased service consist of the room type presented to the Buyer during the reservation, check-in date, check-out date, number of persons staying, breakfast or other included service information, total price, taxes, and payment conditions.

The information included on the reservation screen, offer form, payment page, or confirmation e-mail is an integral part of this agreement.

5. Price and Payment

The total price of the accommodation service is the amount shown or notified to the Buyer during the reservation.

Taxes, services, and any additional fees included in the price are separately specified at the reservation stage.

Payment may be made by credit card, debit card, wire transfer/EFT, virtual POS, online payment system, or other payment methods accepted by the Provider.

Payment and refund conditions for prepaid, non-refundable, flexible, or special campaign reservations are separately specified in the relevant reservation conditions.

6. Formation of the Reservation

The reservation is completed when the Buyer provides the necessary information, fulfills the payment or prepayment conditions, and the reservation is confirmed by the Provider.

The Provider may send the reservation confirmation to the e-mail address, telephone number, or reservation channel specified by the Buyer.

The Buyer accepts that the information provided during the reservation is accurate, complete, and up to date.

The Buyer is responsible for disruptions arising from incorrect or incomplete information.

7. Check-in and Check-out Times

Standard check-in and check-out times are specified during the reservation or in the facility rules.

Early check-in or late check-out requests are subject to availability and may be charged separately.

Acceptance of these requests is subject to the Provider’s approval.

8. Cancellation, Change, and Refund Conditions

Cancellation, change, and refund conditions may vary depending on the price type and campaign conditions selected during the reservation.

The right to free cancellation or change in flexible reservations is limited to the period and conditions specified during the reservation.

In non-refundable, prepaid, or specially discounted reservations, cancellation, change, or refund of the unused accommodation fee may not be possible.

The Buyer is obliged to read and approve the relevant cancellation and refund conditions before completing the reservation process.

9. Right of Withdrawal

Although consumers generally have a right of withdrawal in distance contracts, accommodation services that must be provided on a specific date or within a specific period are among the exceptions to the right of withdrawal.

Therefore, the Buyer cannot benefit from the general right of withdrawal for hotel/residence accommodation reservations with specific dates.

However, the cancellation, change, or refund conditions offered by the Provider during the reservation are reserved.

10. Rights and Obligations of the Buyer

The Buyer declares that the information provided during the reservation is accurate and that they have read and accepted the reservation conditions, cancellation/refund conditions, and facility rules.

The Buyer is obliged to comply with the general use, security, peace, and hygiene rules of the facility during the stay.

The Buyer is responsible for ensuring that the persons staying together with them act in accordance with the facility rules.

The Buyer is responsible for damages caused to the facility or third parties within the framework of general provisions.

11. Rights and Obligations of the Provider

The Provider is obliged to provide the accommodation service specified within the scope of the reservation in accordance with the reservation conditions.

The Provider makes reasonable efforts to offer the Buyer the most suitable alternative solution possible in cases of force majeure, technical necessity, security reasons, or extraordinary circumstances affecting facility operations.

The Provider processes the Buyer’s personal data in accordance with the relevant legislation and the published KVKK Privacy Notice.

12. Force Majeure

Natural disasters, fire, epidemic, war, terrorism, decisions of official authorities, transportation obstacles, infrastructure failures, power outages, strike, technical failure, or similar situations that occur beyond the control of the parties shall be considered force majeure.

In cases of force majeure, the parties cannot be held responsible for failing to fulfill their obligations.

In such cases, the parties communicate for the most reasonable solution possible.

13. Complaint and Application Channels

The Buyer may submit requests and complaints regarding the accommodation service to the Provider through the following communication channels:

The parties first try to resolve disputes within the framework of good faith.

14. Resolution of Disputes

In disputes that may arise from this agreement, Consumer Arbitration Committees and Consumer Courts in the Buyer’s place of residence or the place where the transaction was made are competent according to the monetary limits within the scope of the legislation in force.

15. Entry into Force

By completing the reservation process, the Buyer declares that they have read and accepted this Distance Sales Agreement, the reservation conditions, and the cancellation and refund conditions.

This agreement enters into force on the date it is approved electronically.